Shipping | Refund Policy

We are committed to providing exceptional service to our customers. Here's our shipping and refund policy:

**Summer Shipping Notice**

Effective Period: Mid-May through the end of September (possibly extending into October, depending on temperatures).

Shipping Days: Monday through Wednesday. To ensure your wax products arrive in perfect condition, we avoid shipping later in the week to prevent packages from sitting in hot warehouses over the weekend and potentially melting.

Processing Time: 1-3 business days

Estimated Shipping Time: 1-6 business days

Please note that these time frames are estimates and are not guaranteed. Once your package leaves our hands, we have no control over handling and are not responsible for any delays caused by USPS or UPS. Thank you for your understanding.

Refunds:

- If you're not completely satisfied with your purchase, please contact us within 14 days of receiving your order.
- To be eligible for a refund, items must be unused and in the same condition as when you received them.
- Once your return is received and inspected, we'll issue a refund to your original payment method, excluding shipping costs.
- Buyers are responsible for return shipping costs.
- Please allow 5-7 business days for the refund to appear in your account.

If you have any questions or concerns about our shipping and refund policy, feel free to reach out to us. We're here to help!